Reference

Privacy Policy for baji l Account Holders

We collect and handle data when you open an account, move funds through bKash, Nagad or Rocket, and browse the lobby. This policy explains what we gather, why we need it, how long we keep it and the choices you have.

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baji l Privacy Policy for baji l Account Holders
DATA PRACTICES

How We Handle Your Information

We built our privacy framework around four commitments: transparent data collection, secure storage, limited retention and straightforward user rights. Every piece of information we collect serves a clear purpose, from verifying bKash deposits to logging support conversations so we can resolve issues faster. Here is how we deliver on each commitment.

Collection & Purpose

We gather your name, mobile number and date of birth during registration to verify your identity and prevent duplicate accounts. Payment data including bKash, Nagad or Rocket transaction IDs helps us match deposits to your wallet. Gameplay logs record the games you open, bet amounts and session duration for audit and dispute resolution. We never collect more than we need to run the platform.

Storage & Security

Personal data is stored on encrypted servers and accessed only by authorised team members who need it to process withdrawals, investigate account issues or respond to legal requests. Payment card details are never saved; wallet transactions go through the provider's own secure gateway. We run regular security audits and update our systems to protect against unauthorised access.

Retention & Deletion

We keep account data for as long as your account is active plus six years after closure to meet financial record-keeping obligations. Marketing consent records are held until you withdraw permission. Session logs and device identifiers are deleted after ninety days unless needed for an ongoing investigation. You can request early deletion by contacting support, subject to legal retention requirements.

Your Rights

You have the right to access the data we hold, request corrections if something is wrong, withdraw consent for marketing communications and ask us to delete your account. Where local law in Bangladesh grants additional rights such as data portability or objection to processing, we honour those requests. Contact us through any of the channels above to exercise your rights.

POLICY CONTACT

Reach Us About Your Privacy

If you want to review the data we hold, request a correction, ask us to delete your account information or submit a privacy complaint, use one of these channels. Our support team can also explain retention periods, cookie settings and how to withdraw consent for marketing messages.

Live Chat Open the chat bubble in your account dashboard any time of day. Privacy requests are routed to our compliance team and you will receive a reference number within minutes. Most data access requests are answered within seventy-two hours.
Email Enquiry Send your full name, registered mobile number and the nature of your request to the support email address shown in your account settings. Include 'Privacy Request' in the subject line so our team prioritises it correctly. We aim to reply within forty-eight hours.
Account Settings Log in and navigate to the privacy section under account settings to download a copy of your data, update marketing preferences or close your account. Closing your account triggers a thirty-day retention period before we delete transaction history and gameplay logs.

Privacy Policy Questions

We collect your full name, mobile number, date of birth and email address during account creation. This information verifies your identity, prevents duplicate accounts and lets us send withdrawal confirmations and security alerts. No identity documents are required at registration unless you request a large withdrawal.

We record the transaction ID, amount and timestamp when you deposit or withdraw via bKash, Nagad or Rocket so we can match the payment to your account wallet and resolve disputes. The payment provider handles the actual transfer; we never see your wallet PIN or full account credentials.

We share transaction details with payment processors to complete deposits and withdrawals, and with game studios to load your session. We may disclose data to legal authorities if required by law in Bangladesh. We do not sell or rent your personal information to advertisers or marketing companies.

Active account data is retained for the life of your account. After you close your account, we keep transaction records for six years to meet financial record-keeping obligations, then delete them. Session logs and device identifiers are purged after ninety days unless needed for fraud investigation.

Yes. Log in, go to account settings and select the privacy section to download a data export. The file includes your registration details, payment history, gameplay logs and support chat transcripts. The export is ready within twenty-four hours and available for seven days.

Open your account settings, navigate to privacy and click close account. We will send a confirmation link to your registered mobile number. Once confirmed, your account is locked immediately and all personal data is deleted after thirty days, except transaction records we must keep for legal compliance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoAbout UsInfoNew Member Offer Bangladesh

Related pages

baji l Bangladesh Baji L Banking Bangladesh Nagad Help 512 FAQ New Member Offer Bangladesh